FAQ

Shipping & Delivery

How long does shipping take?

For standard shipping, products are shipped within 48 hours from when your order is placed and can take up to 3 working days to arrive.There is also an overnight courier option at checkout. Standard shipping is FREE in New Zealand on orders over $50 and excluding rural addresses.

Do you allow pickup?

You CAN pick up your order from our Birkenhead retail outlet, however you must request a time by contacting us prior.

Can I return products and get a refund?

Due to Health & Safety issues, we cannot accept returns based on satisfaction. Our vape kits come with 3 month manufacturing fault warranties. All our clearomizer and atomizers have a ‘Dead on Arrival’ return policy.

My e-cigarette isn't working?

Just press the button 5 times to turn it on! If you are still having problems contact us.

How long does a bottle of liquid last?

A 30ml bottle lasts the same amount of puffs as at least 3-4 packet of cigarettes.

New Users’ Guides: Vaping FAQ

This is a constantly evolving document that gets put together with information from leading vaping media sources, and we’d appreciate any suggestion you have via the form below.We will be hyperlinking to other articles where some of the issues are explained in more depth.











What is vaping?

Vaping is the use of a vaping device! There are many vaping devices, but “vaping” is the term that unites them all (and it’s even in the dictionary!).

How do vaping devices work?

All vaping devices work in the same fundamental way:  A battery powers a coil heating element that turns a liquid solution known as e-liquid into an aerosol.

Different devices apply these principals in differing ways - and it’s surprising just how many variants have been created from such a simple concept!

Why should I vape?

Its and alternative to Smoking. Vaping provides you with the sensations, rituals and nicotine that smoking provides, but is not smoking. In fact, from a flavor perspective, we believe vaping is now more enjoyable and satisfying than smoking ever was.

Is vaping safe?

We strongly believe so. Unfortunately we’re not allowed to discuss the safety of vaping devices due to law restrictions. We’re very sorry about this, but you can do plenty of independent research yourself on the internet.  Few prominent research outcomes below:

Public Health Board England: E-cigarettes around 95% less harmful than tobacco estimates landmark review: https://www.gov.uk/government/news/e-cigarettes-around-95-less-harmful-than-tobacco-estimates-landmark-review

Royal College Of Physicians Says E-Cigarettes Can 'Prevent Almost All The Harm From Smoking' : https://www.forbes.com/sites/jacobsullum/2016/04/28/royal-college-of-physicians-says-e-cigarettes-can-prevent-almost-all-the-harm-from-smoking/#7585559c49b8

What device do I need to buy?

This is a very tricky question, but our advice is that at the minimum, you should purchase something from our Starter Kit Range or equivalent.

These devices offer the best balance between satisfaction and price, and should be the entry point for anyone wishing to try vaping.

Can I vape anywhere?

The short answer here is no. Vaping in smoke-free places is not prohibited by the Smoke-free Environments Act 1990. However, individual organisations can ban the use of e-cigarettes as part of their own smoke free policies. Nevertheless, it’s wise not to assume that you can vape anywhere just because it’s not illegal. Premises owners are entitled to prohibit vaping on their property, and many do.The Government is planning to change the law regulating e-cigarettes. These changes need to go through Parliament before they can take effect. This will likely happen from the middle of 2018 at the earliest. So watch this space for more updates.

Is vaping right for me?

If you're an adult smoker then the answer is yes. Non-smokers should not take up nicotine in any form. The addictiveness of nicotine as provided by vaping devices is as yet not fully understood, but it should be assumed that it does have the potential to cause dependence.  

What are PG or VG liquids?

PG (propylene glycol) and VG (vegetable glyerine, or glycerol) are ingredients in e-liquid which create the vapor. Both are widely used in a variety of products for human consumption. PG is associated with a stronger “throat hit” but with less visible vapor, whereas VG has a sweetish taste and produces a much more visible vapor. Some vapers find PG irritates their throat and lungs and choose to use VG based e-liquids instead. Some e-liquids contain a blend of both ingredients to balance out the characteristics of each.

What e-liquids should I get?

Again, there is no one-size fits all answer here, so the best thing you can do is to try out a few e-liquids and see which one suits you. Interestingly, don’t assume that you need an authentic tobacco flavor. There are some good ones out there, but we find that the vast majority of vapers end up choosing a flavor other than tobacco, and this happens very quickly if they try a few different ones to begin with. In terms of PG/VG, you’ll have to try for yourself and decide what you like. We have put together some recommendations for NZ Made Premium E-Liquids that might be a good starting point as well.

What strength e-liquid should I buy?

This is, in a way, the trickiest question of all because ultimately it’s a personal preference. You need to try out vaping to see what you like.

There are two basic styles of vaping. We call this “NO/VO” and you can read all about it .

Put simply, some vapers prefer a stronger nicotine eliquid but on a lower powered device, whereas others prefer less nicotine but on a more powerful device. And some people are somewhere in the middle!

Also, vapers differ in how much nicotine they need, and how much they want to vape overall. So, if you want to vape less, use a stronger e-liquid, if you find you’re getting too much nicotine from the amount you like to vape, move to a less strong liquid.

Can I save money over smoking?

Yes, absolutely. Although how much you will save depends on several factors:

How much cigarettes or tobacco costs where you live.

The amount you spend on devices (this becomes a hobby for many!)

That said, with a good setup you should be able to save considerable amounts of money, and the more focused on saving money by vaping you are, the more you will save.

What should I look for when choosing a vaping device?

There is a huge range of vaping devices available, and they come in all shapes and sizes. When choosing your first device you will be making your choice based on looks and price/performance. It’s hard to give generic advice.

However, do make sure you consider this: You will always want to have a device charged up and to hand. Don't forget that you need time to charge up a vape once it’s gone flat, and this can be frustrating. Keep a backup! 

How can I get the best tobacco-like flavor?

There are some very good tobacco liquids out there, but none of them are identical to smoking. Remember that vaping is fundamentally not smoking, and much of the flavor and sensation from smoking comes from the very fact that it is smoke which is being inhaled.

Most vapers find that the absence of smoke is actually a big plus point, and that they transition quickly away from wanting a smoke-like flavor.

Are there any companies I should avoid?

Like any business, look for trust signals. We tend to recommend to avoid “cigalike” products - the ones that look like cigarettes - simply because in our experience they are unsatisfying and under performing. If you’re after simplicity, there’s new products which may fit the bill. In sort of e-liquids we carefully chose based on the high standard they are made, Vapor Warehouse only stocks High Standard E-Liquids.

Can I quit smoking by vaping?

We believe so but are prevented from talking about this, according to Ministry of Health "There is a good rationale for people to use e-cigarettes to help them stop smoking as e‑cigarettes can provide nicotine, which is what people desire from smoking. Research into the effectiveness of e-cigarettes in smoking cessation is growing, but the findings from these studies are somewhat mixed and the quality of the evidence is low overall. This is an active area of research and more findings will become available over the next few years.At this stage, the Ministry of Health does not have enough evidence to recommend e-cigarettes confidently as a smoking-cessation tool. Smokers should use approved smoking-cessation medicines, such as NRT, to support them to stop smoking and seek behavioral support from stop-smoking services."

It is impossible to say whether YOU can quit smoking by vaping. The only thing we can say with certainty is that there are many people who are known to have quit smoking by substituting with vaping.

Whether you will be one of those people depends on a few factors, such as how motivated you are, how much effort you make finding a device that works for you, and how much you find you enjoy vaping to being with. The only way to find out is to try!